Terms & Conditions

All images & photographs on this website cannot be copied, reproduced or edited in any form without prior approval from www.dearlittledesigns.com

Currency – All prices are in Australian Dollars (AUD) and include GST.

Delivery – We use a vary of Australian couriers. We aim to have your orders dispatched within 3 business days. Delivery times vary across the country. All standard deliveries are tracked. We do not take responsibility for lost or damaged parcels.

Pre-orders/Backorders – Our products are popular and they often fly out the door very fast.  When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order/backorder that product so that you do not miss out when the product arrives.   When the product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day.  While we put estimated delivery dates for arrival of pre-ordered products on our website, unfortunately these dates can change as delays can occur that are out of our hands (such as storms while at sea or even a hold up by AQIS/Customs).  Sometimes products arrive earlier, and occasionally they arrive later than our original estimated date.  We apologise for any inconvenience that this may cause, but if you are ordering by backorder please do not rely on it being there by a specific date.  If you have multiple products on your order, with some backordered products – your package will not be posted to you until all items are in stock. If you would like your in-stock items sent to you immediately, please purchase those items separately in a separate transaction to those on backorder.

Photographs – Great care has been taken to ensure true accuracy of all colours shown are correct, however it should be noted that colours can vary from computer to computer.   We can guarantee 100% that the products shown in the images are the true and actual products.

Payment – We accept payment by the third party provider ANZ. This is a secure transfer and we do not personal handle the information ourselves nor do we store your card details.

Warranty – Our products come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a faulty product.  You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality.

Returns – 100% no questions asked money back guarantee – within 10 days of purchase.  Please see our returns policy below.

We want you to always be happy with your purchase, therefore if you change your mind about an item purchased or it is damaged or defective simply return it for a replacement, refund or exchange.  All returns must be in their original un-used condition including all protective packaging and returned within 10 days of you having received the goods.  Shipping/freight charges are not refunded on any returns. If upon delivery your item is damaged or defective please let us know and send us photos.  We will arrange for a replacement to be sent to you.  However if you simply change your mind or are not happy with your purchase, we require you to cover freight costs to return back to us.  Once received back we will refund in full the purchase price of the goods (excluding shipping)

Sales – Like many businesses, we have sales or specials on some or all of our products from time to time.   If you have purchased a product from us at full price and we later have that same product on sale or special, we cannot give you a discount for your purchase.  The sale price or discount is only available for those products purchased during the period of the sale or special.